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How secure is a currency broker?


Short of some elaborate fraud (and there are some I shall describe that are just plain crafty), it is rather difficult to simply ‘lose’ your money when dealing with a foreign currency company.

Having said that, one shouldn’t be nonchalant.

Any FX firm you inquire with will do their due diligence on you. Why not do you due diligence on them?

We appreciate that you may consider life too short and you may very well have had a concrete recommendation to use our firm, bully for you, but, you should at the very least avail yourself of an understanding of the risks facing an FX firm so that, if the world should turn on it’s head and your firm isn’t around anymore, you can say you were aware of this risk rather than having to admit that you did nothing to question or assert their probity.


Every money service business in the UK is regulated by the FCA. They must also have a license from HMRC and you can look for them on the FCA register.

By money service business (MSB) we mean companies who actually physically receive money from their clients into their own segregated accounts.

It is worth noting that brokers like Prime Cap are not MSBs; we appoint an FCA regulated business to receive and hold client funds for us. This gives us greater flexibility but also means that our clients have the benefit of the security that a far bigger player in the non-bank currency sector can provide.

We do our research and vet the institutions we use. We prioritise a secure balance sheet, UK mainland accounts and a global payments infrastructure.

Using a regulated third party gives us access to a global financial network and means we can reduce our costs, which feeds directly into improved margins for our clients.

Perhaps not surprisingly, money service businesses (MSBs) are the common focus for those wishing to launder money, but rather less those looking to defraud customers of it.

This is because of the rigorous reporting and customer due diligence protection in place.

There are a huge variety of money service businesses. These can range from bureau de change companies with a high street presence into which you can walk and electronically send money home, right up to the enormous FX brands who support and execute trading for the likes of the Post Office and the Telegraph (who offer a branded currency service), but use an MSB for their back office functions.

Frustratingly for the industry itself little distinction is made between a smaller entity and a larger one and some of the regulated institutions relied upon to service, bank-roll and support the retail deliverable FX industry treat the sector as a whole rather than acknowledging there are a large number of compliant and diligent businesses.

Whilst regulation of the FX sector may ensure that companies have particular practices with regards to the segregation and protection of client money and comply with customer due diligence (CDD) guidelines as a means for detecting and protecting against being used to launder funds and other elicit activities, there is little that the regulator can do to enforce operating practices on a business necessarily - spot checks, yes; but, making sure the company does right by their client...not so much.

It is reasonable to infer that, provided a customer meets the regulatory requirements, they can become a client of an FX firm. Whether or not that client has the scruples one would like to think they do is for the FX firm to work out.

By this we mean, as with our posts about what to do if you need to cancel a currency contract, if as a broker one feels that one’s customer might have an issue in paying for a contract, doesn’t understand what is expected of them and/or cannot be relied upon to meet the terms and the conditions of a contract, then the broker has to act.

The regulator is not going to be there as the filter for the business. The best protection for the business and its other clients is competent, vigilant and diligent staff who are motivated to protect the integrity of their portfolio and the operation of the business.

As an example, we were recently engaged by an interior design studio to make a payment to one of their suppliers. Like many interiors firms (and, dare I say it, their businesses make up the bulk of our corporate portfolio) this client relies on the ‘go-ahead’ from their customer before placing an order.

We quoted the client (the interior designer) and they accepted our price…however, we had not made it clear enough that when we get 'the go ahead' we actually physically buy the currency they request through our underlying FX provider.

The design firm hadn’t take this into account.

They thought they were saying ‘OK, I like that rate’. It was only when they checked with their client and it was decided they did not want to buy the piece that it became clear to us of the miscommunication.

An extrapolation of the above example might lead one to ask…’well, what happens if every client of a foreign exchange firm decided they didn’t want to pay?’. This is the question and, frankly, the single greatest risk to the continued operation of the FX firm.

If we sell ‘x’ amount of currency and someone does not pay for it, we are on the hook to meet the difference between what we have sold and what we have bought.

In theory no firm should struggle to do this because they have put away sufficient allowance to cover any such loss - and, in instances like this Prime Cap are not at risk because of the liquidity of the provider with which we work.

On a slightly tangential but no less relevant note, hackers are coming up with more elaborate ways of getting to your funds - not through the institutions that hold them, but through your own personal password protected platforms. Fortunately firms are responding by tightening their verification practices.

Have you heard about the spread betting company that received an email from a client asking the company to transmit the customer’s entire balance (funds on account) to a new beneficiary? So convincing was the email received that the employee who received it could not identify the fact that it was fraudulent. The money was sent, following receipt of this instruction, to a bank account in central Africa. Funds were withdrawn and the account closed.

This fraud required sufficient confidence on the part of the fraudster. They needed to be confident they could mimic the dialogue of the victim. As it happened the regulator found that it was actually incumbent upon the stock broking firm receiving the request to verify from whom the email instruction was sent.

The spread betting firm had said the liability for this rested with the client because they should have done more to secure their email account, but, this was not given much credence by the regulator because it was felt that proper or enhanced checks should have been in place to identify the person giving the instruction.

All businesses have tightened up. Prime Cap and our FX and payment services counter-parties have taken steps to ensure that any new beneficiary account details added to a client’s online trading facility with us must be verbally authorised and confirmed by/with the client before a payment can be sent.

We would ask you to bear in mind that it is one thing for someone to ask us to buy an amount of currency, but, unless payment for that amount comes to us there is nothing for us to send on.

We cannot really be exploited in that way because our model relies solely on cleared funds. Sometimes our clients do elect to hold funds on account with our provider and it is these funds that can be the prey of the unscrupulous, but, the safe guards and our stringent ‘know your client’ protocols ensure that every care is taken to authenticate instructions to send money onward. Plus, we electronically check and verify every account we send a payment to. We will not release a payment to an account we do not trust or recognise and we work with our client and partners to make sure we are satisfied as to whom we are sending funds and from whom we have taken a payment instruction.


The way that Prime Cap is structured does in fact provide our customers with an added layer of protection.

If you were sending money to some companies you would simply deposit funds into their named 'client trust account'. The payments team of the firm would then allocate funds according to the booking made by the client or the instruction of the client if they would rather hold money on account.

Prime Cap uses the segregated currency accounts of an authorised payments institution. We can effect the same actions when your funds come in, but added to our own protocols are the security features of the API we work with.

So, the companies you're dealing with are scrutinised at every step of the transaction. Our brokers provide 'eyes-on' tracking for you, but anyone looking to cause trouble must deal with the full force of not only our cyber protection systems, but those of our APIs and their bankers too.

If you would like a little more information about our structure, when it is nearly unique and how it helps us remain one of the freshest operator for private clients in the London market, then do visit our website www.primecappayments.com or call us on 02031728193.

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Prime Cap Payments Limited (T/A Prime Cap | Prime Cap Payments | Prime Cap Global Payments) is registered in England and Wales No: 10755730. Registered address: 27 Old Gloucester Street, London, WC1N 3AXPrime Cap is partnered with, and a programme manager of, Ebury Partners UK Limited who provide Prime Cap's FX and payment services.  Ebury Partners UK Limited is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Financial Services Register No. 900797) and is registered in England and Wales (registered no. 7088713). Registered office: 3rd floor, 100 Victoria Street, Cardinal Place, London, SW1E 5JL.  Ebury Partners UK Ltd is registered with the ICO with registration numnber ZA345828.