top of page
Search

Settling in: it's all part of the service.


As an independent broker we are very proud of our ability to shine a light on some of the businesses we work for, some of the partners who refer to us and some of the forums from which we receive referrals.

Being a boutique means we know our clients in a different way to some of the 'factory firms' in our sector.

It is worth asking yourself 'how can an FX company with thousands of clients reasonably give back to their partners?'.

In our experience they cannot, and this is where we think we have an edge.

It is fair to say that currency exchange is somewhat niche.

Although a huge number of businesses engage in the exchange of currency and, particularly in London, a large number of individuals send, receive, hold and exchange currency, but, because competition for column inches is so fierce you don't tend to see independent companies advertise across mainstream channels.

In the context of Prime Cap, being an independent broker means that we are wholly privately owned. At least that is what we consider to be the important part of being independent.

The mark up we apply to rates of exchange does not serve to support dividends to share holders and because we have a boutique structure we do not have to worry about any margin we make being used to compensate stakeholders in the sales process.

So, by this we mean that we do not have purely business development managers or extraneous support staff who have a claim on any proportion of the margin we make.

Our brokers are our sales team. They are our customer service team. They are our research team and our consultancy team.

Each of our brokers has a personal relationship with her or his clients.

She might have a strong relationship with the referrer of a private client.

She might also have a relationship with someone working at one of the businesses we transact for.

The bottom line is that the focussed way we work with our clients and our partners means that we can do a little more to give back and our collaborations are not just based on pounds and pence, but rather the value our clients will get from those we promote.

 

Being a niche business means we get on well with other niche businesses.

One such business is called Dingo Recruitment.

Dingo Recruitment was the brain child of David Field.

As well as linking qualified and diligent Australians and New Zealanders arriving in the UK with both temporary and permanent jobs, Dingo puts itself out there as a useful settling in service...providing its candidates with information and introductions for things like bank accounts, accommodation and initial tax advice.

As you can imagine, sending and receiving money can have a part to play in the movements of someone coming to the UK...so we are very pleased to be considered their go to provider for payment services.

More than that though, we consider ourselves a platform from which our clients and contacts can draw first hand personal recommendations.

David went through many of the same experiences as his candidate base, so he knows what they expect and the common concerns or obstacles they face.

Likewise, Prime Cap was incorporated precisely because we knew what our clients were asking for and they simply couldn't find it elsewhere.

 

In one sense our referencing Dingo Recruitment is simply an endorsement of a trusted partner and peer, but, in another it is a chance for us to directly reference how we work with the relocation sector.

Yes, the work of David and his team is predicated on placing Australian and New Zealand nationals in work in London, that is how they make their money, but, their outlook and values with regards to welcoming their candidates to the UK and the deepening trust placed in them by their clients reflects the sort of business we want to be perceived as.

 

Another cord Dingo hits on for us is the assumption by many that a currency broker only deals with the movement and exchange of large sums of money.

Someone moving to the UK with plans to stay for the longer term (anything over a year) might well look to self fund from savings they have back home.

Initially their expenses won't be much, just rent, travel etc.

This type of payment activity won't excite the interest of large foreign exchange firms many of whom have a minimum margin their need to make on a transaction.

However, for Prime Cap this is precisely the type of payments activity we relish.

Our online platform allows individuals to send their Australian or New Zealand dollars to us as that currency.

They can then chose when to convert their money in to sterling and pay directly to their UK bank account. One of the more interesting things to note is that they do not need to speak with us to exchange this money.

Yes, we want to answer questions and we are the first port of call for gathering information when it comes to registering a new client, but, customers can simply login in to the system and be assured of a good rate of exchange whenever they do.

The process doesn't have to be drawn out of convoluted.

It is much like using an online banking system but you have the benefit of an improved rate and knowing precisely when you're money will arrive where you want it.

 

If you would like to talk through our work with the likes of Dingo, or you would like us to make an introduction directly to David and his team either for you as a candidate or as a client looking to hire, then please do just let us know. It would be our pleasure to connect you.

Final-files.jpg

Solutions, both tailored and complete.

Offering private and corporate clients access to terms, rates of exchange and tools tailored to their transactions. 

Prime Cap Payments Limited (T/A Prime Cap | Prime Cap Payments | Prime Cap Global Payments) is registered in England and Wales No: 10755730. Registered address: 27 Old Gloucester Street, London, WC1N 3AX. For clients based in the United Kingdom and rest of the world, payment services for Prime Cap are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).  For clients based in the European Economic Area, payment services for Prime Cap are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701). For clients based in the United States, payment services for Prime Cap are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011. 
 

All testimonials, reviews, opinions or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk.

 

​

bottom of page